Privacy Policy vcity333 — Personal Data Protection for Malaysia Members

Welcome to the vcity333 Privacy Policy. This document is the official agreement between you as a member and the vcity333 platform regarding how we handle your personal information. We understand that your trust is our most valuable asset, and we take the responsibility of protecting every member's privacy seriously.

Vcity333 is an online gaming platform operating under the domain vcity333.vip, offering a wide range of casino games, sports, bingo and wagering to members in Malaysia. In operating this platform, we necessarily collect and process certain personal information to ensure a smooth, secure and responsible service.

This Privacy Policy explains the types of information we collect, the purpose of collection, how we use it, who may receive such data, and your rights as a member. By registering and using the vcity333 platform, you agree to the terms set out in this document.

We encourage you to read this Privacy Policy carefully and contact us if any section is unclear or requires further explanation.

Vcity333 only collects information that is strictly necessary to provide a safe and efficient service. Below are the categories of information we collect:

a) Account Registration Information

• Full name as shown on your identity card
• Active email address
• Malaysia mobile phone number
• Date of birth (for age verification)
• Account password (stored as an unreadable hash)

b) Identity Verification Information (KYC)

• Copy of Malaysian Identity Card (MyKad) or passport
• Proof of current address (bank statement, utility bill)
• Bank account or eWallet details for payment processing purposes

c) Financial Transaction Information

• Deposit and withdrawal records
• Bank name and bank account number
• EWallet provider name (Touch 'n Go, Boost, GrabPay, and others)
• Financial transaction history on the platform

d) Technical & Usage Information

• Device IP address
• Browser type and operating system
• Device information (phone model, OS version)
• Login history and activity on the platform
• Game and wagering data

Every piece of information we collect has a clear and legitimate purpose. vcity333 uses your personal data for the following purposes:

Vcity333 will not use your data for any purpose other than those stated above without obtaining your prior consent. If you do not wish to receive promotional communications, you may unsubscribe at any time via the "unsubscribe" link in any email or through your account settings.

Your privacy is our priority. vcity333 does not sell, does not rent, and does not disclose your personal information to third parties for marketing or commercial purposes.

However, there are limited situations where we need to share your data with certain parties to enable the platform to operate properly:

• Payment Providers: DuitNow, FPX, Touch 'n Go, Boost, GrabPay and partner banks require minimum transaction information to process your deposits and withdrawals.
• Game Providers: Our game provider partners (Live Casino, Slots, Sports) may receive the username and wagering data required to technically operate the games.
• Security Services: Third-party fraud detection and KYC service providers who have signed strict data confidentiality agreements with vcity333.
• Legal Requirements: vcity333 will disclose the required information if ordered to do so by a court, regulatory body, or legitimate law enforcement agency.

Vcity333 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how members use the platform (pages visited, time spent) to help us improve our services.
• Functional Cookies: Remembers your preferences such as language, display settings, and login information for your convenience.
• Analytics Cookies: Helps us understand aggregate user behavior (without identifying individuals) for platform improvement purposes.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the vcity333 platform. For the best experience, we recommend keeping essential and functional cookies enabled at all times.

Protecting your data from unauthorized access, misuse, or loss is a top priority at vcity333. We continuously invest in the latest security infrastructure to ensure your data is protected at all times.

Security measures we have in place:

• 256-bit SSL/TLS Encryption: All data communications between your device and our servers are fully encrypted.
• Two-Factor Authentication (2FA): Available for all accounts to add an extra layer of protection.
• 24/7 Monitoring: Our security systems monitor for any suspicious activity around the clock.
• Regular Security Testing: Independent security audits are conducted regularly to identify and address any vulnerabilities.
• Internal Access Controls: Only authorised staff may access member data, and all such access is logged and monitored.
• Regular Data Backups: Data is automatically backed up to ensure service continuity and recovery from incidents.

As a vcity333 member, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of all personal information we hold about you.
• Right to Rectification: You may request that we update or correct any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data ("right to be forgotten"), subject to legal obligations that prevent complete deletion.
• Right to Restrict Processing: You may request that we restrict how we process your data under certain circumstances.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: For any processing based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact the vcity333 support team via live chat or email. We will process your request within 30 working days. In complex cases, this period may be extended, but we will notify you in advance.

Vcity333 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years after a transaction occurs for legal and tax compliance purposes.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends.
• Support Communication Logs: Retained for 3 years for reference and service improvement purposes.
• Technical Data (Logs, IP): Retained for 12 months for security and fraud detection purposes.

Once the specified retention period has expired, your data will be securely deleted or anonymised so it can no longer be associated with you.

The vcity333 platform may contain links to third-party websites or services (such as payment providers or gaming partners). It is important that you understand:

• Vcity333 Privacy Policy not applicable for any third-party websites or services you access through our platform.
• Vcity333 is not responsible for the privacy practices or content of any such third-party websites.
• We recommend reading the privacy policy of every third-party website you visit before providing any personal information.

Our approved service providers, such as payment providers and gaming systems, are bound by data confidentiality agreements that set protection standards equal to or higher than vcity333's own policies.

Vcity333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new service features.

In the event of significant changes, we will notify you via:

• A prominent notice on the vcity333 platform home page
• Notification email sent to your registered email address
• Pop-up notice upon your next login

The "Updated" date at the top of this document will always reflect the date of the latest revision. Continued use of the vcity333 platform after changes are posted constitutes acceptance of the revised terms. If you do not agree with any changes, please contact us or discontinue use of the platform.

If you have any questions, concerns, or wish to exercise your privacy rights, the vcity333 data protection team is here to help:

• Live Chat: Available 24/7 directly on the platform — the fastest way to get help.
• Privacy Email: [email protected] — dedicated to privacy and data protection enquiries.
• Response Time: General inquiries are answered within 24 hours; data rights requests within 30 working days.

You may also refer to FAQ page for answers to frequently asked questions about privacy and account security. For issues related to terms of use, please refer to our Terms and Conditions here.